FREQUENTLY ASKED QUESTIONS
USING THIS SITE
1. I don't have a username or password.
2. Who do I contact to get help using the http://www.catholiccharitiesny.org/volunteer Web site?
3. I'm having problems signing up for opportunities.
4. How do I remove myself from a project I can no longer attend?
VOLUNTEER OPPORTUNITIES
5. What kinds of projects does Catholic Charities offer?
6. What do I do to become a volunteer?
7. How do I sign up for opportunities?
8. How much time do I have to commit?
9. I know I want to help, but I don't know what type of volunteer work I want to do.
10. Whom should I contact if I have questions about an opportunity?
11. Can I bring other people with me to a project?
12. What are the expectations of me as a volunteer?
13. What if I have an idea for a new project?
14. How do I get proof that I have volunteered?
15. I am under 18. Can I volunteer?
ORIENTATION
16. Do I need an orientation before I begin volunteering?
1. I don't have a username or password.
Create an account to select your own username and password.
2. Who do I contact to get help using the http://www.catholiccharitiesny.org/volunteer Web site?
If you have questions or need more help using this Web site, please e-mail our Volunteer Services team at ccvolunteer@archny.org
3. I'm having problems signing up for opportunities.
Make sure that you're logged in. If you are logged in, and are still having problems, contact our Volunteer Services Department at at ccvolunteer@archny.org
4. How do I remove myself from a project I can no longer attend?
Thanks for letting us know. By dropping out in our system as soon as you know, you'll leave space for another volunteer to step in. Log in to your account, click on "My Account" and then scroll down to "Upcoming Opportunities" and click on "Remove Me" next to the project you can't attend. If it's the day of the project, you may also want to e-mail your Volunteer Leader so they know not to expect you. (Replying directly to the reminder e-mail won't work -- look for your Volunteer Leader's contact information in the body of the e-mail.)
5. What kinds of projects does Catholic Charities offer?
We offer volunteer opportunities throughout the Hudson Valley area, Manhattan, Bronx and Staten Island, all ranging from one-time projects to those requiring a more significant commitment. Browse these opportunities now.
6. What do I do to become a volunteer?
You can search for opportunities at any time. Please click the “sign up” or the “express interest” for the opportunity you wish to support.
7. How do I sign up for opportunities?
It’s easy!
Step 1: Sign in to your account
Step 2: Click on “Volunteer with Us” and then select “search opportunities”.
Step 3: Select an opportunity to read the description explaining your role and how you can support this program.
Step 4: Click the blue “sign up” or “express interest” button to get started.
8. How much time do I have to commit?
That will be up to you. Our goal is to make volunteering accessible to everyone and to fit everyone’s schedule.
9. I know I want to help, but I don't know what type of volunteer work I want to do.
The Volunteer Services Director will work with you to figure this out. You can learn more at the orientation.
10. Whom should I contact if I have questions about an opportunity?
Your Volunteer Leader can answer most questions. When you sign up, you will receive an automatic e-mail with the Volunteer Leader's contact information.
11. Can I bring other people with me to a project?
Yes! Please click the “sign up with a team” link next to the blue sign up option to register your partner(s).
12. What are the expectations of me as a volunteer?
12. Catholic Charities supports best practices standards necessary in maintaining its volunteer program. Please download our volunteer manual to review expectations. This is only available to registered users.
13. What if I have an idea for a new project?
13. Let us know! We're always looking for new projects and people to lead them. E-mail us at ccvolunteer@archny.org
14. How do I get proof that I volunteered?
If you log in to your account and click on My Account you will see your total hours volunteered listed in the upper right hand corner. Or you may request a written document from the Volunteer Services team.
15. I am under 18, can I volunteer?
Anyone under 18 will need to volunteer with their parent or guardian. You'll need to bring a signed minor consent form to each project.
For those 15 - 17, you can still create an account and sign yourself up for projects you'd like to attend.
16. Do I need an orientation?
No! You can sign up for any opportunity on our site before attending orientation. Some opportunities will require you to undergo a separate training seminar. Please read each posting carefully for these requirements and follow the instructions to sign up.
